Delivery and returns

Article 13 - Delivery
Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the terms and conditions and within the period specified above. Products are delivered to the address indicated by the purchaser on the order form, and the purchaser must ensure that this address is correct. Any parcel returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. If the purchaser is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, allowing the purchaser to collect the parcel at the place and time indicated. If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged). The buyer must indicate any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) on the delivery note in the form of handwritten reservations accompanied by his/her signature. This verification is considered to have been carried out once the purchaser, or a person authorized by the purchaser, has signed the delivery note. The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s), and send a copy of this letter by fax or post to the seller at the address given in the site's legal notice. If products need to be returned to the seller, a request for their return must be made to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.). With the exception of deliveries to France, we decline all responsibility in the event that the item delivered does not comply with the legislation of the country of delivery.

Please note that we do not deliver to French overseas departments and territories (DOM-TOM). Our delivery services are limited to the list shown in the table above. We apologize for any inconvenience this may cause.

In the event that the recipient contests the signing for or delivery of the goods, and in order to obtain a refund or replacement of the order, the recipient must produce :

• a signed declaration of non-receipt of the parcel, including e-mail address and telephone number,
• a copy of the complaint lodged with the competent authorities.

Failing this, the claim cannot be registered by Leonor Greyl's customer service.

Article 14 - Delivery errors
The buyer must notify the seller on the day of delivery, or at the latest on the first working day following delivery, of any claim of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications on the order form. Any claim made after this deadline will be rejected. Claims may be made, at the purchaser's option: - by telephone to the following number: 0146075823; - by e-mail to the following address: contact@leonorgreyl.com. Any claim not made in accordance with the above rules and within the specified time limits will not be taken into account, and will release the seller from any liability to the buyer. In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, by registered Colissimo, to the following address: 37 RUE GUSTAVE EIFFEL 95190 GOUSSAINVILLE. Return shipping costs are at the buyer's expense.